Debit Card
- Customer Service/Lost/Stolen/Disputes/Questions
- 1-800-442-4757
Credit Card
- Lost/Stolen Departments
- 1-800-528-2273 (24 hours)
- 1-812-647-9794 (International Cardholders)
- Card Activation
- 1-877-723-5999 (24 hours)
- Activation method requires the cardholder to call from the primary phone number of record and verify the last 4 digits of the primary cardholder’s Social Security Number for activation and PIN selection
- Audio PIN Change
- 1-877-267-6941 (24 hours)
- 1-859-488-4135 (International Cardholders)
- Cardholders can “change” PIN numbers from any touch tone phone
- PRISM – Fraud Inquiries
- 1-800-889-5280 (24 hours)
- 1-513-900-3014 (International Cardholders)
- For questions or general inquiries related to Card Fraud