Rates and Disclosures

  • What is Regulation D (Reg. D)?
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Rates and Disclosures

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Rates

  • Dividend Rates - Share and Share Draft Accounts (Change in Terms Effective May 01, 2015)
  • Dividend Rates - Certificate Accounts (Change in Terms Effective May 01, 2015)
  • Loan Rates - Auto / Personal / Line Of Credit
  • Loan Rates - EZ Access Credit Line
  • Visa Platinum Preferred Rate & Disclosure
  • Visa Platinum Premium Rate & Disclosure
  • Visa Platinum Plus Rate & Disclosure

Disclosures

  • Check 21 Disclosure
  • Credit Scores and the Price You Pay for Credit
  • Electronic Funds Transfer Agreement And Disclosure (Change in Terms Effective May 01, 2015)
  • Funds Availability Policy And Disclosure (Change in Terms Effective May 01, 2015)
  • Home Equity Early Disclosure
  • Membership and Account Agreement (Change in Terms Effective May 01, 2015)
  • Privacy Disclosure (Change in Terms Effective May 01, 2015)
  • Truth-In-Savings Share and Share Draft Account Disclosure (Change in Terms Effective May 01, 2015)
  • Your Credit Report and the Price You Pay for Credit

Fee Schedule

  • Fee Schedule (Change in Terms Effective May 01, 2015)

Policies

  • Luxury Expense Policy

Regulations

  • What is Regulation D (Reg. D)?
  • Unlawful Internet Gambling Enforcement Act (Reg GG)

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  • Loan Services
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  • Calculators
  • Rates and Disclosures
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Resources

  • E-statements
  • Reorder Checks
  • Apply for a Visa Debit Card
  • Address Change
  • Apply for a loan
  • Apply for a residential mortgage

Contact

  • Phone
    Telephone: (808) 961-6691
    USA Toll Free: (800) 762-3958
    Fax: (808) 935-0306
  • Address
    IEG Federal Credit Union
    375 Kekuanaoa St.
    Hilo HI 96720


Business Hours

  • Monday:
    8:30 am to 1:30 pm
    Tues – Thurs:
    8:30 am to 5:00 pm
    Friday:
    8:30 am to 6:00 pm

VANTIV Credit Card Contact Number

Customer Service/Lost/Stolen/Disputes/Questions

  • 1-800-442-4757

Vantiv Debit Card Contact Numbers

Lost/Stolen Departments

  • 1-800-528-2273 (24 hours)
  • 1-812-647-9794 (International Cardholders)

Card Activation

  • 1-877-723-5999 (24 hours)
  • Activation method requires the cardholder to call from the primary phone number of record and verify the last 4 digits of the primary cardholder’s Social Security Number for activation and PIN selection

Audio PIN Change

  • 1-877-267-6941 (24 hours)
  • 1-859-488-4135 (International Cardholders)
  • Cardholders can “change” PIN numbers from any touch tone phone

PRISM – Fraud Inquiries

  • 1-800-889-5280 (24 hours)
  • 1-513-900-3014 (International Cardholders)
  • For questions or general inquiries related to Card Fraud

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